Program: Wind River Family & Community Healthcare
Opening Date: December 30, 2020
Closing Date: Open Until Filled
Hours: Generally Monday-Friday, 40 Hour Work Week
Wind River Family & Community Health Care provides ambulatory health care for the service population of the Wind River Reservation. Wind River Family & Community Health Care is seeking applicants for the position of Patient Resource Coordinator. The Patient Resource Coordinator serves as a member of the administrative staff of the ambulatory clinics located at Arapahoe, Ethete, and Riverton, Wyoming.
The incumbent is responsible for identifying all patients that are eligible for alternate resources, assist them in applying for alternate resources, will act as an advocate for the patients, will follow up on all patient applications for benefits and alternate resources, and perform community outreach activities, on an individual and group basis, to inform patients of alternate resources that they could potentially qualify for and assist them in applying for such resources.
DUTIES AND RESPONSIBILITIES:
Acts as an advocate for Native American patients in securing alternate resources such as Medicare, Medicaid, Department of Veterans Affairs, State Programs, Third Party Liability, and Children’s Special Health Services, to name a few.
Identify patients who may be eligible for alternate resources through the effective utilization of screening and interviewing methods.
Works closely with all facility staff in the identification and utilization of all alternate resources available to the Indian population.
Assists families and individuals in applying for an alternate resource.
Interviews patients using established criteria.
Works closely with the Social Security Administration on local and regional levels.
Works closely with the Reservation Welfare and Tribal Medicaid offices to establish eligibility for alternate resources.
Works closely with First Impressions/patient registration staff at Wind River Family & Community Health Care Clinics.
Works with Social Services and other entities that may assist in the development of a registry of eligible patients.
Assist patients with applications for alternate resources, which may include helping arrange transportation and interpretation of rules and regulations set forth by programs such as Medicare and Medicaid.
Follow up on all assigned pending applications.
Works closely with families and agencies as an advocate for the Indian patient to make sure that he/she is not discriminated against.
Must be willing to become a Certified Application Counselor through ACA Marketplace.
Must be willing to travel several times a week to collect from patients information required to complete the alternate resources applications.
Must be willing to assist other Benefit Coordinators in the collection of information needed to process applications.
Must have a clean driving record
PERFORMANCE STANDARDS AND EVALUATION FACTORS SHALL INCLUDE BUT NOT BE LIMITED TO:
Ability to maintain dependable attendance, reliability and productivity.
Ability to comprehend and apply technical information.
Ability to promote positive public relations and provide quality customer service.
Ability to provide quality and efficient clerical services.
Ability to establish and maintain effective working relationships with staff and WRFCHC employees.
Ability to interpret departmental rules, regulations, laws and WRFCHC policies.
Ability to be a self-starter, complete tasks in a timely manner, and work independently with little or no supervision.
Ability to use professional phone etiquette, attitude and appearance.
Ability to apply efficient application of computer technology, software and office equipment.
Ability to understand and execute complex written and oral instructions.
Other duties as assigned.
Knowledge of Word and Excel
Knowledge of Business Office Policies and Procedures
Knowledge of Tribal programs
Good verbal and written skills
Good organizational skills
Good Communication skills
Able to work independently
The ability and skill to compile and write reports from various documents maintained within the Business Office
The ability and skill to interview patients in order to determine eligibility for alternate resources
The ability and skill in researching benefits and alternate resources available per patient and per family in a timely manner
Must maintain strict and complete confidentiality of all administrative, medical and personnel records, and all other pertinent information that comes to his/her attention or knowledge.
Must have the ability to work under stressful situations
Must be highly motivated to assist patients in applying for third party resources to insure that they get the highest possible quality of health care available
Must be a team player
EDUCATION AND EXPERIENCE:
High School Diploma or Equivalent, prefer certification in clerical duties, along with any supporting certifications such as BLS and other necessary competencies (e.g., ACLS, TNCC, PALS, etc.).
The incumbent must maintain strict confidentiality and high ethical standards in performing the position. The incumbent needs to be respectful, possess cultural awareness and sensitivity, be flexible, and demonstrate sound work ethics.
How to Apply: